Returns & Cancellation
You have 30 days to cancel your order.
📢 Free Returns
- Austria & Germany: 14 days free, thereafter (15–30 days) €4.90
- Switzerland: 30 days free
- USA, Canada & UK: 30 days free
📦 Return Costs (Other Countries)
| Cost | Countries |
|---|---|
| €9.90 | BE, DK, DE, ES, FI, FR, IT, LU, NL, PL, PT, SI, SK, HU |
| €14.90 | IE, HR, SE |
| €19.90 | EE, NO, CY |
Note: Unpaid returns will not be accepted. Please use only our portals.
Right of Cancellation
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period is 14 days from the day on which you or a third party designated by you, who is not the carrier, takes possession of the goods.
To exercise your right of cancellation, you must inform us of your decision to cancel this contract by means of a clear statement (e.g. by email or letter):
Alpin Loacker GmbH
Returns c/o MH direkt e-Commerce + fulfillment GmbH & Co KG
Reitschulstraße 7
6923 Lauterach
Austria
Email: support@alpinloacker.com
To meet the cancellation deadline, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Refund
Upon receipt and inspection of the returned goods, we will refund the full purchase price including standard shipping costs. The refund will be processed within 14 days of receipt of the return – by your choice using one of the following methods:
- Refund to the original payment method (credit card, PayPal, etc.)
- Voucher / Store Credit for future purchases