Cancellation policy

Consumers have a right of withdrawal according to the following provisions, where a consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or independent professional activity:
 

1. About the Cancellation Policy

1.1 Right of Withdrawal

You have the right to withdraw from this contract within 100 days without giving any reason.

The withdrawal period is 100 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us ALPIN LOACKER GmbH, Straßenhäuser 59, A-6842 Koblach, Email: support@alpinloacker.at of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You can use the attached sample withdrawal form for this, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the withdrawal period has expired and you have returned the goods within the period defined below.

1.2 Consequences of Withdrawal

If you withdraw from this contract, we will reimburse you for all payments we have received from you, including delivery costs (except for the additional costs arising from choosing a different type of delivery than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this repayment. We may refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier date.

You must return or hand over the goods to us without delay and in any case at the latest within fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the condition, properties, and functioning of the goods.

1.3 Exclusion or Premature Expiration of the Right of Withdrawal

The right of withdrawal expires prematurely for contracts for the delivery of sealed goods if your seal has been removed after delivery.

General Notes

1.4 Please avoid damaging and contaminating the goods. Please return the goods in their original packaging and unopened with all accessories.

2. Please do not return the goods to us freight collect if possible.

3. Please note that compliance with the above conditions is not a prerequisite for the effective exercise of the right of withdrawal.