Of course, you can return ordered - unused - items to us free of charge and without giving reasons within 100 days. The easiest way to return the goods is via the selected delivery service using the returns label. You can find all information about returns here. Please note that returns via external shipping service providers are subject to a charge.

Usually you will receive an e-mail immediately after registration to the address you provided. Please make sure that you enter a correct e-mail address. If you have not received an e-mail despite entering the correct e-mail address, please check your spam folder - the e-mail with the code is often hidden there. Nothing in the spam folder either? Then you can contact us via the contact form or via: [email protected] and we will send you the discount code.

After receiving the goods at our logistics center, we will immediately refund the value of the goods. We will send you an e-mail confirming receipt of the return shipment and informing you of the refund amount. The refund will usually be made to the payment method used for the order. Depending on the payment method, it may take another 8 to 10 working days from receipt of our email for the refund to reach your account.

The majority of our wool comes from farmers in Australia and New Zealand, and less frequently from Argentina and South Africa. We source this wool from a renowned German supplier: Südwolle. Südwolle is subject to the ZQ standards - a program launched by the New Zealand Merino Company. ZQ has set itself the goal of sensitizing people to incorporate their own standards and values into their purchasing decisions. High-quality merino wool is always a smart and sustainable choice. The ZQ seal ensures that the merino wool complies with ZQ's five core values: animal welfare, environmental sustainability, social responsibility, verifiable sources and high-quality wool.

You can collect your favorite items in your electronic shopping cart in the online store by clicking on the "Add to cart" button.

If you have any problems with your order, you can of course contact our customer service.

Good to know: A binding order is only placed when you have

1. entered all the data required for the execution of the contract,
2. confirmed that you have read our terms and conditions and
3. clicked the "Buy" button.

You can change your order and the data provided at any time until you click the "Buy" button. After completing your order, you will automatically receive a confirmation of receipt by email. This confirmation contains the details of your order once again.

The confirmation of receipt does not constitute a purchase contract. It merely documents that we have received the order. We reserve the right to accept an order; we are not obliged to conclude a contract based on the order. We accept the order by sending the ordered items. You will receive notification of this in a separate e-mail. We do not accept orders from minors under the age of 18.

No - however, if your order value is less than 50 euros, you will have to pay the shipping costs of 4.90 euros yourself.

No, the items are only reserved for you when you complete the order.

After placing your order, you will automatically receive a confirmation of receipt by e-mail. Please note: you will also receive this confirmation of receipt if one of the items is currently out of stock. In addition, we will inform you by e-mail as soon as your goods have been handed over to the shipping partner and are on their way directly to you.

Yes, we guarantee that your data is completely secure with us. We use state-of-the-art SSL encryption to ensure optimum protection of your personal data. Good to know: Your delivery address will only be used for shipping purposes and not for credit checks or marketing purposes. 

Due to subsequent deliveries or returns, sold-out items may soon be available again. However, it is not possible to make reliable statements about this, but our customer service will be happy to help you if you would like precise information.

The voucher code can be entered in the checkout process on the right-hand side.

Choose which payment method is most convenient for you: Klarna instant bank transfer, Klarna on account, by credit card, by PayPal, Amazon Payments.

The Alpin Loacker online store accepts Visa and MasterCard.

Express shipping with tracking AT 1-2 days , DE 2-3 days , EU 2-4 days

EU + UK + CH - free from 50€ order value, below 4,90€ handling fee
CH - no customs fees, Swiss VAT
UK - no customs fees
Rest of the world - free from 150€ order value below 25€

Orders placed before 12.00 noon will be shipped the same day.

Service providers: DHL, GLS, UPS

Are you rarely at home during regular delivery times? We are also happy to send your order to your workplace, a neighbor, a friend or acquaintance. Simply leave us the desired delivery address and we will send your parcel there.

Of course you can return items to us within 100 days (for clothing only unworn). Free of charge and without giving reasons - this also applies to reduced goods. To return simply click here: https://alpinloacker.com/pages/versandkosten-rucksendung

Please note that returns via external shipping service providers are subject to a charge.

As soon as we have received the goods in our logistics center, we will refund you the amount immediately. We will first inform you of the number of returned items and the refund amount in a confirmation email.

The money will then be refunded using the same payment method you used to make the purchase - it may therefore take another 8 to 10 working days from receipt of our email before you see the refunded amount in your account.

Yes - of course you can.

If, in exceptional cases, an item does not meet our high quality standards, you can of course complain to us within the statutory warranty period (24 months) - this also applies to discounted items.

There are no costs. Please contact our customer service. They will provide you with the necessary return documents.

We would like to take this opportunity to apologize for any inconvenience caused!

Please understand that we can only take back items with the original label and in unworn condition. Obvious residues such as make-up and lipstick stains or traces of odor make the item unsaleable for us. If this is the case, we will return the item in question to the customer and retain the purchase price as compensation.

Yes - We will be happy to retighten the poles, change the tips or send you a replacement part within the warranty period.

As the stainless steel used is rustproof, this is only superficial flash rust. Flash rust can be transferred from other rusting sources (e.g. in the dishwasher). For example, this could be rusting screws from pots. The rust is then spread by the rinsing water in the machine and settles on other stainless steel surfaces. Superficial rust stains from rust film can be easily removed with lemon juice. Simply leave the lemon juice to act briefly and then gently rub it off. Superficial rust should be removed as quickly as possible to prevent rusting through

Of course, it always depends on how many repair orders we currently have. Your item will usually be back with you within 7-10 days!

Unfortunately not! Our repair service is only for hiking poles of the brand Alpin Loacker.

Backpack straps cause friction and moths love natural fibers, so it sometimes happens that one of our merino shirts or long sleeves gets a hole, but no problem, because our seamstress is looking forward to mending your shirts and making your merino garment shine again. 

Good of you to ask! Our repair service is of course free of charge for all Alpin Loacker customers.

Folding pole assemblySometimes it happens that the assembly is a little "difficult".

The handle is a separate part of the pole and is not connected to the rope.

The assembly is explained very well and in detail in the video.

If you have any further questions, please feel free to contact customer service